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A Few Reasons Why I’m Not Attending the London Book Fair

April 16, 2012 by PunditGuy Leave a Comment

For the first time in 8 years, I’m not at the London Book Fair. While it is strange not walking the aisles at Earl’s Court, it is also a relief. At this point, I just can’t do another LBF, or any book publishing convention. There are a few things I’m just flat out tired of experiencing.

  • Companies that don’t know how to exhibit. There is nothing more annoying that walking up to a booth (or “stand” as they like to call them in Europe) and not being noticed. You feign interest as you browse the books they have on the shelf, waiting for someone, one of them, to come over and ask if you have questions or if you are there to see anyone. Nope. Standard procedure is to pretend you are not there.
  • Guards at the “Big” publishing companies. You know them. They are the publishing house employees whose job it is to filter you from publishing executives. No way are you going to just walk up to a booth and meet with someone. Nope, you have to face the person whose job it is to keep the riff raff away as they look at you and say, “do you have an appointment?”. When you say you don’t, but that you were hoping to just speak with someone for 15 minutes about what you’ve traveled thousands of miles to communicate, they look at you like you’ve just thrown up in public. They glance at the (ahem) paper diary book in front of them flipping the pages furiously while sighing and mentioning that everyone is completely booked up. Meanwhile, you can see that the person you want to talk to is just shootin’ the breeze with their fellow employees a few feet from where you stand.
  • The high cost of convention food/drink. You’ve got 10 minutes between appointments, and your mouth feels like the Sahara Desert. There’s no time to run outside to find a corner store. You have to go to one of the approved food vendors on the show floor where you find that the 8 ounce box of water you so desire is 4 Pounds British Sterling (almost $8 US). No choice. You do it, and regret every gulp.
  • Aisle walkers who are oblivious to anyone else around them. These are the people who are walking the hall with the luggage on wheels. They’re walking right down the middle of the aisle about 3 steps slower than anyone else. You always find these people just when you are 5 minutes late to your appointment, and they just won’t get out of your way. So, you walk behind them, going just as slow as they do, waiting for an opportunity to pass to their left or right so you can get to your meeting. If you’re lucky, you’ll encounter no less than 5 of these people on your way.
  • No shows. You’ve spent weeks making appointments. A flurry of emails have confirmed every last detail. Date, time, booth number, and contact person. You show up, not only on time, but a couple of minutes early, and all you find is an empty booth. No one is there. Oh, they’ve been there alright. You can see that morning’s used coffee cup. Business cards from the meetings they bothered to show up to. Maybe even an appointment book with your appointment etched so neatly inside. But your contact is a no show, and you’ve just wasted 30 minutes, not to mention all the money it took to get you there.
  • The permanently distracted. These are the folks who you’ve come to meet, but they aren’t interested in what you are saying, or anything else about you. They’re watching everyone else pass by. They waive at their friends that stroll past the booth. They do their “shout outs” to old colleagues. They stop you in mind sentence and say, “oh, sorry, just a moment” and they dash over to slap a guy on the back and let out a big guffaw about something completely uninteresting. 2 minutes, and they run back to you apologizing. Meanwhile, you are in mid-product pitch, and they’ve heard nothing of it.

I could go on and on.

So, instead of sitting in an over-priced hotel with bad Wi-Fi right now, I’m at home, enjoying the fact that I’m no where near Earl’s Court.

Farewell London Book Fair.

And yes, I’m taking appointments for Frankfurt. Winking smile

Filed Under: Travel Tagged With: Book Publishers, Books, convention, exhibit, London, London Book Fair, publishing

You mean, you can actually know what your customers are thinking?

May 11, 2011 by PunditGuy Leave a Comment

While this falls into the “duh” category for most businesses, it is actually a revelation to book publishers. Their customers have traditionally been middle men – distributors, brick and mortar stores, wholesalers, etc. For the most part, their real customer (the reader) has been elusive. At least, elusive within the means of the publishing house. Pre-Internet, it was acceptable for a publisher not to have a direct relationship with the reader. But now, there’s no excuse to not know your customer – their wants, needs, desires. One only needs to look to social networking for the answer. You just might need to thicken up your skin though. Customers will tell you the truth, not to your face of course, but to others, in public, on the internet. You’ll want to monitor specific places to eavesdrop into their conversations. Don’t worry, you’re not invading anyone’s privacy. Your customers will gladly allow you to drop in on the conversation.

Stephen Palmer at Beyond the Cover gives some hints on what to do if you’re a publisher in need of customer information.

Filed Under: Social Media Tagged With: Book Publishers, Books, customers, Facebook, publishers, readers, Social Networking, Twitter

Should Text Book Publishers Fear Kindle DX?

May 5, 2009 by PunditGuy 1 Comment

Well, according to the rumors, yes.

Amazon.com Inc. on Wednesday plans to unveil a new version of its Kindle e-book reader with a larger screen and other features designed to appeal to periodical and academic textbook publishers, according to people familiar with the matter.

Beginning this fall, some students at Case Western Reserve University in Cleveland will be given large-screen Kindles with textbooks for chemistry, computer science and a freshman seminar already installed, said Lev Gonick, the school’s chief information officer. The university plans to compare the experiences of students who get the Kindles and those who use traditional textbooks, he said.
More

Amazon has worked out a deal with several textbook publishers to make their materials available for the device, Mr. Gonick added. The new device will also feature a more fully functional Web browser, he said. The Kindle’s current model, which debuted in February, includes a Web browser that is classified as “experimental.” (WSJ)

Are the text book publishers that are working with Amazon thinking clearly?

Amazon has already put the fear of God into trade book publishers with their heavily discounted NYT Best Seller titles for the Kindle. Who’s to say that Amazon won’t also do something similar with text books?

I can see it now. Hello student! You know that text book your professor says you have to buy? Yeah, the one in the book store that costs $150? Well, look no further. Get your Kindle edition for $39.95.

What student wouldn’t immediately jump on a deal like that? Sure, the discount isn’t likely to be that deep (is it?), but the fact that the book will be discounted is enough for the student to happily slap down dad’s credit card.

Text book publishers need a digital strategy, to be sure. Most STM publishers have been digital for years now, so models exist. If text book publishers are hoping Amazon makes their digital market, they’ll won’t be happy at the end of the day. They’ll watch their print sales drop along with the revenue they depend upon. Amazon can be a great channel partner, but no one should give them control of that channel.

MORE: Engadget has a video and details of the new Kindle DX hardware.

Filed Under: eBooks Tagged With: Amazon, amazon kindle, amazon.com, Book Publishers, Books, ebook device, ebook hardware, ebook player, ebook reader, ebook software, eBooks, iPhone, kindle, kindle editions, publishers, sony, sony ereader, sony reader, stanza, text book publishers, text books

Publishers Turn to Scribd

March 18, 2009 by PunditGuy Leave a Comment

Book publishers have had a tough go of it lately. Not only is the economic downturn hitting them especially hard, they must contend with a growing consumer desire for digital content. But what do you do when you’re only known for publishing words on paper? You partner with technology companies who can help you promote your content. A group of major publishers recently announced a partnership with a company called Scribd, best known as a document sharing website where content is offered by download at no cost. As in, free. More on that in a moment.

So, if promotion is what publishers need  in order to show that they too can play the digital game, why not just use Google Book Search and Amazon? Well, publishers need additional help in promotion if they have any hope at success with digital books. And while Amazon and Google provide plenty of eyeballs, they don’t allow easy sharing of content, something Scribd does with their iPaper technology. Using iPaper, bloggers can share and embed content into their posts. The end result is the book publisher garners the muscle of a cadre of promoters at virtually no cost. Bloggers can help promote both the digital book and the print edition too, and they can do that by sharing much more than just their opinion. Using iPaper, they can embed excerpts, or they can allow for an entire book to be distributed free of charge.

But there’s still that pesky issue of making money. If you’re giving your digital content away in the hopes that someone will buy a print copy, what happens when you want to charge money for the digital copy? Kind of hard to put that jeannie back in the bottle. Many technology consultant types hold to a position that says you gotta give away stuff in order to get people to pay for stuff. I think the jury is still out on that. If I were to give advice to a book publisher, I’d encourage them to give away a free print copy of a book in exchange for buying the digital edition. This way, they begin to build a community of customers who want to purchase pure digital books, and they can go back to them for future digital offerings. Publishers will need to begin to build a direct customer channel and this is one way to do it. Why give customer ownership to other partners? And if they charge for the digital content, they won’t have to face the argument of “you gave me digital books for free before, so why do I have to pay now?” Publishers can still stay focused on their print book partners (see Google and Amazon). Worst case, they’d still sell the same amount of print copies.

Unfortunately, book publishers are being bombarded with the notion that you have to be digital today (that’s true), and as a result, they make hasty decisions. We’ll see if working with Scribd is just another one of these.

Filed Under: eBooks Tagged With: Amazon, Book Publishers, Digital Books, eBooks, Free, Google, Scribd

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